Return & Refund Policy

30-day return requests

Contact us within 30 calendar days of receiving your order to request a return. Please provide your order number and the reason for the request. Items should be in the same condition as received, with their original packaging and proof of purchase.

How to request a return

Email support@kingwwy.shop before sending anything back. If your return is approved, we will provide the correct return instructions and return address. Do not send a return to an unconfirmed address.

Return shipping

For change-of-mind returns, including an incorrect size or color selected by the customer, the customer is responsible for return shipping and the original delivery fee is not refundable. If we sent the wrong item, or an item arrives damaged or defective, contact us with photos and order details. After verification, we will cover the necessary return-shipping cost and provide instructions.

Refunds

After the approved return is received and reviewed, an approved refund will be issued to the original payment method. The time until the funds appear in your account is determined by your bank or payment provider. We will let you know the result by email.

Exceptions

Perishable goods, intimate items, gift cards, custom-made items and digital products are not eligible for change-of-mind returns. Contact us about damaged, defective or incorrect items. This policy does not limit rights that cannot be excluded under applicable consumer law.

Email support@kingwwy.shop. Customer support hours: Monday–Sunday, 8:00 AM–4:00 PM Eastern Time (ET). We reply within 48 hours.